Archive for Training
Learn why complete concentration and focus is required of any customer service person with expert training tips in this free online customer service training video clip.
Expert: Pamela Unruh
Bio: Pamela Unruh has been working in the customer service industry for nearly twenty years. She has a great amount of experience on the subject, and has been a corporate trainer in the field.
Filmmaker: Reel Media LLC
Duration : 0:1:0
The Different Types of Customer Service : How to give a Greeting in Customer Service
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Learn more about greeting a customer on the phone with expert training tips in this free online customer service training video clip.
Expert: Pamela Unruh
Bio: Pamela Unruh has been working in the customer service industry for nearly twenty years. She has a great amount of experience on the subject, and has been a corporate trainer in the field.
Filmmaker: Reel Media LLC
Duration : 0:1:1
The Different Types of Customer Service : Show & Tell Exercise for Customer Service
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Learn a show and tell exercise that will help you better understand why demonstration is important in customer service with expert training tips in this free online customer service training video clip.
Expert: Pamela Unruh
Bio: Pamela Unruh has been working in the customer service industry for nearly twenty years. She has a great amount of experience on the subject, and has been a corporate trainer in the field.
Filmmaker: Reel Media LLC
Duration : 0:1:53
The Different Types of Customer Service : Accuracy of Information in Customer Service
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Learn how to make sure the information provided is accurate in customer service situations with expert training tips in this free online customer service training video clip.
Expert: Pamela Unruh
Bio: Pamela Unruh has been working in the customer service industry for nearly twenty years. She has a great amount of experience on the subject, and has been a corporate trainer in the field.
Filmmaker: Reel Media LLC
Duration : 0:1:59
The Different Types of Customer Service : How to Sign Off in Customer Service
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Learn how to perfect the sign off in customer service situations with expert training tips in this free online customer service training video clip.
Expert: Pamela Unruh
Bio: Pamela Unruh has been working in the customer service industry for nearly twenty years. She has a great amount of experience on the subject, and has been a corporate trainer in the field.
Filmmaker: Reel Media LLC
Duration : 0:1:21
Mattress Firm – Customer Communication
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The average consumer doesn’t have an appreciation for the subtle differences between mattresses, which makes them skeptical of sales people.
Mattress Firm plans to become the first National Mattress chain with hopes that their sales force can help lead this expansion. In 2007, the company launched a program to help sales people better relate to their customers. This program, which combined elements of consumer psychology and critical thinking, was so important to their organization that they choose to launch it at their national leadership conference.
The program teaches sales people about non-verbal behaviors and methodologies for recognizing them; because of this, the program is very hands-on. The program is currently built into the initial sales training and has reduced turnover while improving customer satisfaction.
Duration : 0:3:33
China – Nonverbal communication
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Learn to read and interpret emotions in the face of your Chinese friend, employee or negotiation partner. The Global Emotion software helps you read between the lines in order to improve your communication skills with Chinese people. www.globalemotion.de
Duration : 0:1:43
The Different Types of Customer Service : Using a Customer’s Name
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Learn the importance of using the customer’s name when dealing with customer service issues over the phone with expert training tips in this free online customer service training video clip.
Expert: Pamela Unruh
Bio: Pamela Unruh has been working in the customer service industry for nearly twenty years. She has a great amount of experience on the subject, and has been a corporate trainer in the field.
Filmmaker: Reel Media LLC
Duration : 0:1:17
Learn why it’s important to look professional when working in customer service with expert training tips in this free online customer service training video clip.
Expert: Pamela Unruh
Bio: Pamela Unruh has been working in the customer service industry for nearly twenty years. She has a great amount of experience on the subject, and has been a corporate trainer in the field.
Filmmaker: Reel Media LLC
Duration : 0:1:33
Hazardous Communications
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Hazard Communication is an OSHA standard that requires employers to create a program addressing chemical hazards in the workplace. Upon completion of this learning event, employees will demonstrate knowledge of Hazard Communication programs. Employees will learn about the hazards of potential chemical exposure, types of hazards, Material Safety Data Sheets, chemical detection methods and how chemical hazards are controlled.
Duration : 0:2:38