Archive for tips

Learn why complete concentration and focus is required of any customer service person with expert training tips in this free online customer service training video clip.

Expert: Pamela Unruh
Bio: Pamela Unruh has been working in the customer service industry for nearly twenty years. She has a great amount of experience on the subject, and has been a corporate trainer in the field.
Filmmaker: Reel Media LLC

Duration : 0:1:0

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Learn more about greeting a customer on the phone with expert training tips in this free online customer service training video clip.

Expert: Pamela Unruh
Bio: Pamela Unruh has been working in the customer service industry for nearly twenty years. She has a great amount of experience on the subject, and has been a corporate trainer in the field.
Filmmaker: Reel Media LLC

Duration : 0:1:1

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Learn a show and tell exercise that will help you better understand why demonstration is important in customer service with expert training tips in this free online customer service training video clip.

Expert: Pamela Unruh
Bio: Pamela Unruh has been working in the customer service industry for nearly twenty years. She has a great amount of experience on the subject, and has been a corporate trainer in the field.
Filmmaker: Reel Media LLC

Duration : 0:1:53

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Learn how to make sure the information provided is accurate in customer service situations with expert training tips in this free online customer service training video clip.

Expert: Pamela Unruh
Bio: Pamela Unruh has been working in the customer service industry for nearly twenty years. She has a great amount of experience on the subject, and has been a corporate trainer in the field.
Filmmaker: Reel Media LLC

Duration : 0:1:59

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Learn how to perfect the sign off in customer service situations with expert training tips in this free online customer service training video clip.

Expert: Pamela Unruh
Bio: Pamela Unruh has been working in the customer service industry for nearly twenty years. She has a great amount of experience on the subject, and has been a corporate trainer in the field.
Filmmaker: Reel Media LLC

Duration : 0:1:21

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Learn the importance of using the customer’s name when dealing with customer service issues over the phone with expert training tips in this free online customer service training video clip.

Expert: Pamela Unruh
Bio: Pamela Unruh has been working in the customer service industry for nearly twenty years. She has a great amount of experience on the subject, and has been a corporate trainer in the field.
Filmmaker: Reel Media LLC

Duration : 0:1:17

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Duration : 0:2:37

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Non-verbal communication is a major part of our daily communication. It is the communication that we convey through gestures, eye access cues, body movements, facial expressions, clothing, and eye contacts. Non-verbal communication PowerPoint Presentation Content slides include topics: 15 slides on what is non-verbal communication and what it includes, 5 slides on the categories within non-verbal communication, 6 slides on non-verbal behavors, 7 slides highlighting non-verbal statistics, 10 slides of tips to understand non-verbal communication, 13 slides on 65 body ares displaying non-verbal communication behavors, 20 slides on analyzing non-verbal communication, 23 slides on understanding the visual access cues, 24 slides on how to detect lies, 18 slides on non-verbal communication trivia: time, space, voice, touch, objects, how to’s and more. Slides can easily be tailored to your specific needs (make handouts, create overheads and use them with an LCD projector) and are available for license. Each slide includes slide transitions, clipart and animation. Royalty Free – Use Them Over and Over Again.

Duration : 0:1:31

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Learn why it’s important to look professional when working in customer service with expert training tips in this free online customer service training video clip.

Expert: Pamela Unruh
Bio: Pamela Unruh has been working in the customer service industry for nearly twenty years. She has a great amount of experience on the subject, and has been a corporate trainer in the field.
Filmmaker: Reel Media LLC

Duration : 0:1:33

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Learn and practice a stop watch customer service exercise with expert training tips in this free online customer service training video clip.

Expert: Pamela Unruh
Bio: Pamela Unruh has been working in the customer service industry for nearly twenty years. She has a great amount of experience on the subject, and has been a corporate trainer in the field.
Filmmaker: Reel Media LLC

Duration : 0:2:17

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