Archive for skills
Learn why complete concentration and focus is required of any customer service person with expert training tips in this free online customer service training video clip.
Expert: Pamela Unruh
Bio: Pamela Unruh has been working in the customer service industry for nearly twenty years. She has a great amount of experience on the subject, and has been a corporate trainer in the field.
Filmmaker: Reel Media LLC
Duration : 0:1:0
The Different Types of Customer Service : How to give a Greeting in Customer Service
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Learn more about greeting a customer on the phone with expert training tips in this free online customer service training video clip.
Expert: Pamela Unruh
Bio: Pamela Unruh has been working in the customer service industry for nearly twenty years. She has a great amount of experience on the subject, and has been a corporate trainer in the field.
Filmmaker: Reel Media LLC
Duration : 0:1:1
The Different Types of Customer Service : Show & Tell Exercise for Customer Service
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Learn a show and tell exercise that will help you better understand why demonstration is important in customer service with expert training tips in this free online customer service training video clip.
Expert: Pamela Unruh
Bio: Pamela Unruh has been working in the customer service industry for nearly twenty years. She has a great amount of experience on the subject, and has been a corporate trainer in the field.
Filmmaker: Reel Media LLC
Duration : 0:1:53
The Different Types of Customer Service : Accuracy of Information in Customer Service
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Learn how to make sure the information provided is accurate in customer service situations with expert training tips in this free online customer service training video clip.
Expert: Pamela Unruh
Bio: Pamela Unruh has been working in the customer service industry for nearly twenty years. She has a great amount of experience on the subject, and has been a corporate trainer in the field.
Filmmaker: Reel Media LLC
Duration : 0:1:59
The Different Types of Customer Service : How to Sign Off in Customer Service
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Learn how to perfect the sign off in customer service situations with expert training tips in this free online customer service training video clip.
Expert: Pamela Unruh
Bio: Pamela Unruh has been working in the customer service industry for nearly twenty years. She has a great amount of experience on the subject, and has been a corporate trainer in the field.
Filmmaker: Reel Media LLC
Duration : 0:1:21
#5 English Mini Lesson – Mother’s Day
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Topic: Mother’s Day. This lesson focuses on American family and culture. A full transcript is provided at the end so that ALL LEVELS can benefit. The lesson helps develop listening skills, and it can be used as a pronunciation model.
Duration : 0:4:52
Lesson 7b – American Slang
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PART TWO. Dialogues in this series of lessons are broken down to show the expressions, changes in pronunciation, and changes in grammar that are common in informal English. Lesson 7 places emphasis on listening skills. Levels: high intermediate to advanced.
Duration : 0:3:16
Lesson 7b – American Slang
Posted by: | CommentsPART TWO. Dialogues in this series of lessons are broken down to show the expressions, changes in pronunciation, and changes in grammar that are common in informal English. Lesson 7 places emphasis on listening skills. Levels: high intermediate to advanced.
Duration : 0:3:16
Lesson 7a – American Slang
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PART ONE. Dialogues in this series of lessons are broken down to show the expressions, changes in pronunciation, and changes in grammar that are common in informal English. Lesson 7 places emphasis on listening skills. Levels: high intermediate to advanced.
Duration : 0:9:29
Shaping the Way We Teach English: Module 03, Integrating Skills
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The focus in this module is on Integrating Skills. We usually talk about four primary language skills: receptive skills, listening and reading; and, productive skills, speaking and writing. There are also sub-skills, which are a necessary foundation for the four primary skills: grammar, vocabulary, pronunciation, and non-verbal skills. In this module, we will look at some real classroom examples of integrating skills, using one or more graphic organizers for analysis.
An innovative offering from the Office of English Language Programs, Shaping the Way We Teach English, is a 14-module teacher training video series developed and produced in cooperation with the University of Oregon.
Duration : 0:12:57