Archive for communication
JGSOM LS142 NONVERBAL COMMUNICATION: AN ASIAN SURVEY
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A short video on non verbal communication in various Asian Countries. Part of LS 142 requirements under Mr. Art Valencia. Brought to you by hazel dela cruz, mimi castolo, candice tongco, kristia bulan, mico jauregui, mian alampay, ysel bautista and nicholas lesenechal.
Duration : 0:10:1
Learn why complete concentration and focus is required of any customer service person with expert training tips in this free online customer service training video clip.
Expert: Pamela Unruh
Bio: Pamela Unruh has been working in the customer service industry for nearly twenty years. She has a great amount of experience on the subject, and has been a corporate trainer in the field.
Filmmaker: Reel Media LLC
Duration : 0:1:0
Non-Verbal Communication Tools : Non-Verbal Communication: Adapters
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Adapters are physical movements designed to make yourself feel better in non-verbal communication. Learn more about adapters in non-verbal communication from a communications and public speaking expert in this free relationship building video.
Expert: Tracy Goodwin
Bio: Tracy has a masters in corporate communication and ten years experience in professional speaking.
Filmmaker: MAKE | MEDIA
Duration : 0:1:28
The Different Types of Customer Service : How to give a Greeting in Customer Service
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Learn more about greeting a customer on the phone with expert training tips in this free online customer service training video clip.
Expert: Pamela Unruh
Bio: Pamela Unruh has been working in the customer service industry for nearly twenty years. She has a great amount of experience on the subject, and has been a corporate trainer in the field.
Filmmaker: Reel Media LLC
Duration : 0:1:1
Non-Verbal Communication Tools : Non-Verbal Communication: Ritualistic Touch
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A hand shake is a form of ritualistic touch in non-verbal communication. Learn other forms of ritualistic touch in non-verbal communication from a communications and public speaking expert in this free relationship building video.
Expert: Tracy Goodwin
Bio: Tracy has a masters in corporate communication and ten years experience in professional speaking.
Filmmaker: MAKE | MEDIA
Duration : 0:1:21
The Different Types of Customer Service : Show & Tell Exercise for Customer Service
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Learn a show and tell exercise that will help you better understand why demonstration is important in customer service with expert training tips in this free online customer service training video clip.
Expert: Pamela Unruh
Bio: Pamela Unruh has been working in the customer service industry for nearly twenty years. She has a great amount of experience on the subject, and has been a corporate trainer in the field.
Filmmaker: Reel Media LLC
Duration : 0:1:53
The Development and Neural Bases of Face Processing
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Prior to the onset of language, most communication between infants and caregivers takes place through non-verbal channels, particularly face reading. Charles Nelson of Harvard University and Boston Children’s Hospital explores how this ability develops focusing on the cognitive neuroscience literature. Series: “M.I.N.D. Institute Lecture Series on Neurodevelopmental Disorders” [8/2006] [Health and Medicine] [Professional Medical Education] [Show ID: 11857]
Duration : 0:43:1
7. Conscious of the Present; Conscious of the Past: Language
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Introduction to Psychology (PSYC 110)
This lecture finishes the discussion of language by briefly reviewing two additional topics: communication systems in non-human primates and other animals, and the relationship between language and thought. The majority of this lecture is then spent on introducing students to major theories and discoveries in the fields of perception, attention and memory. Topics include why we see certain visual illusions, why we don’t always see everything we think we see, and the relationship between different types of memory.
Complete course materials are available at the Open Yale Courses website: http://open.yale.edu/courses
This course was recorded in Spring 2007.
Duration : 0:59:43
The Different Types of Customer Service : Accuracy of Information in Customer Service
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Learn how to make sure the information provided is accurate in customer service situations with expert training tips in this free online customer service training video clip.
Expert: Pamela Unruh
Bio: Pamela Unruh has been working in the customer service industry for nearly twenty years. She has a great amount of experience on the subject, and has been a corporate trainer in the field.
Filmmaker: Reel Media LLC
Duration : 0:1:59
Non-Verbal Communication Tools : Non-Verbal Communication: Territoriality
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Territoriality deals more with physical items in non-verbal communication. Learn more about territoriality and its affects on non-verbal communication from a communications and public speaking expert in this free relationship building video.
Expert: Tracy Goodwin
Bio: Tracy has a masters in corporate communication and ten years experience in professional speaking.
Filmmaker: MAKE | MEDIA
Duration : 0:1:58